Find Your Perfect Charlotte Home

Most applications are reviewed and approved within 24-72 business hours of receiving all required documentation. You'll be notified by email once a decision has been made.

Yes, there is a non-refundable application fee per adult applicant. This covers the cost of credit and background screenings. Fee details are listed on each property's listing page.

Pet policies vary by property. Many of our homes are pet-friendly with a pet deposit and/or monthly pet fee. Specific restrictions on breed and size may apply. Please review the individual listing or contact our leasing team for details on a specific property.

Most properties offer 12-month lease terms. Shorter or longer terms may be available on select properties. Contact our team to discuss options for your preferred home.

Utility inclusions vary by property. Details are listed on each individual property listing. Common inclusions may be lawn care or trash service. Residents are typically responsible for electricity, water, gas, and internet.

Residents pay rent online through the Resident Portal, which is available 24/7. You can set up automatic payments or pay manually each month. We do not accept cash payments.

Rent is due on the 1st of each month. A grace period may apply - refer to your individual lease agreement for specific terms. Late fees will apply after the grace period has elapsed.

Maintenance requests can be submitted any time through the Resident Portal. For non-emergency issues, requests are typically addressed within 1-3 business days. For emergencies such as water leaks or no heat, 24/7 emergency maintenance support is available.

Emergencies include active water leaks, HVAC failure in extreme temperatures, gas leaks, electrical hazards, and security issues such as a broken lock. For all emergencies, please contact our emergency maintenance line immediately rather than submitting an online request.